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Shipping Information

BORN IN TAIWAN, WE OFFER FREE DELIVERY TO MOST COUNTRIES WORLD-WIDE*

• We aim to process all orders (in-stock) within 2 working days (Mon-Fri)
• Shipping options with tracking and insurance options are available for all items
• We offer affordable shipping rate to countries/regions not eligible for free delivery
• Full set books - 10 kgs/carton (size: 51cm x 26cm x 21cm)

*Countries/region eligible for free shipping

We currently ship to the following countries/region free of charge:

Asia
China, Cambodia, Hong Kong, India, Indonesia, Japan,Macao, Malaysia, Philippines, Singapore, South Korea,Taiwan,Thailand,Vietnam.

North America
Canada, United States

Oceania
Australia, New Zealand,

We're sorry if your country isn't on the list. 
Affordable shipping rate available for the countries not listed above.

ESTIMATED DELIVERY TIME

Time to deliver depends on our shipping partners and public holidays.

Maximum estimated shipping time using Taiwanese (Chunghwa Post) Postal Service:

• Canada & USA - 20 working days
• Europe -20 working days 
• Asia -7-10 working days ( 3 working days for Taiwan)
• Australia & New Zealand - 15 working days
• Rest of the world -20 working days 

Le Le Audio Pen will be delivered to the customers separately via
TNT^TM international due to the built-in Lithium ion battery.
The delivery time is about a week.

ORDER STATUS & TRACKING INFORMATION

Real time order status and tracking information is provided with every order. Tracking information, exceptions and delivery attempts are emailed to you for your convenience.

CUSTOMS AND DUTIES

Any customs or import duties that may incur are to be solely borne by the customer. Unfortunately, we will not be able to accept any delay or liability in this regard.

PRICES & CURRENCY

Customers can view the price in their local currency of the products using the currency converter option on the product page. Although, the final settlement on Checkout is in $NT (Taiwanese Dollar) at ongoing market exchange rates equivalent to the price in local currency displayed on the product page.

HAVE QUESTIONS? TALK TO US

We would love to hear from you. Please feel free to get in touch anytime for questions, queries or suggestions. We’ll try our best to provide you with a response as soon as we can.

• 1.Should any of goods(book bags or the Audio pens) be damaged during delivery,please contact the seller at admin@lelechinese.com . The seller will mail a replacement at no additional cost to the customer.

• 2.Once the goods have been shipped, if they are returned for personal reasons, the purchaser will be responsible for both the delivery and return shipping costs. Upon receipt of the returned goods the seller will review the condition of the goods and provide a refund accordingly.

• 3.The returned goods must be in perfect condition.The original packaging, included instructions and other accessories, are considered part of the goods. If there is any loss,damage or missing pieces, the goods will not be accepted for return.