Shipping


Shipping Information

BORN IN TAIWAN, WE OFFER FREE DELIVERY TO TAIWAN，ALSO AFFORDABLE RATE WORLDWIDE

  • We aim to process all orders (in-stock) within 2 working days (Mon-Fri)
  • Shipping options with tracking and insurance options are available for all items
  • We offer affordable shipping rate to countries/regions worldwide
  • Full set books - 10 kgs/carton (size: 51cm x 26cm x 21cm)


ESTIMATED DELIVERY TIME

Time to deliver depends on our shipping partners and public holidays.

PLEASE EXPECT DELAYS TO EXPECTED DELIVERY TIMES DUE TO COVID-19. 

Maximum estimated shipping time using DHL

  • Canada & USA - 3-5 working days
  • Europe -5-8 working days 
  • Asia -3-5 working days
  • Australia & New Zealand - 5-10 working days
  • Rest of the world - 5-10 working days

    *REMOTE AREAS- 
    DHL: This surcharge applies when a shipment is delivered to a location that is distant or difficult to serve. Applies to domestic and international shipments. 

    If your address is included in the remote area by DHL, we will send an email after the order confirmation for additional surcharge. 

    Alternatively, you can contact us to calculate the total cost before order. 

    DHL EXPRESS Remote Area List 2021

Maximum estimated shipping time using Taiwanese (Chunghwa Post) Postal Service:

  • Canada & USA - 20 working days
  • Europe -20 working days 
  • Asia -7-10 working days ( 3 working days for Taiwan)
  • Australia & New Zealand - 15 working days
  • Rest of the world -20 working days 

Le Le Audio Pen can ONLY be delivered by DHL due to the built-in Lithiumion battery.

ORDER STATUS & TRACKING INFORMATION

Real time order status and tracking information is provided with every order. Tracking information, exceptions and delivery attempts are emailed to you for your convenience.

CUSTOMS AND DUTIES

Any customs or import duties that may incur are to be solely borne by the customer. Unfortunately, we will not be able to accept any delay or liability in this regard.

PRICES & CURRENCY

Customers can view the price in their local currency of the products using the currency converter option on the product page. Although, the final settlement on Checkout is in $NT (Taiwanese Dollar) at ongoing market exchange rates equivalent to the price in local currency displayed on the product page.

HAVE QUESTIONS? TALK TO US

We would love to hear from you. Please feel free to get in touch anytime for questions, queries or suggestions. We’ll try our best to provide you with a response as soon as we can.